Scheduling An Appointment

To help us provide you with enough time to see the physician, please have the following information ready when you call to make an appointment:

1. Who needs to be seen
2. Name of the insurance carrier
3. Reasons for visit (e.g. illness/problem/physical, etc)

Appointments for urgent problems are available daily. If you need to cancel or change your appointment, please do so within 24 hours prior to your appointment, otherwise there will be a cancelation fee of $75 for a sick visit and a fee of $150 for a well visit

Your Appointment

Please arrive 15 minutes before your scheduled appointment time so that we can update your patient information.

Bring Your Insurance Card

You are required to present your insurance card to the receptionist at the time of check-in for an appointment. Please notify the receptionist of any changes in your insurance coverage or other vital information such as your address and phone number.


You are expected to pay your office co-pay at the time of check-in.

Late Arrival

If a patient is more than 15 minutes late for an appointment, the appointment will need to be rescheduled and will be subject to fee. This is to ensure that the patients who arrive on time do not wait longer than necessary to see the provider. You may be given the option to wait for another appointment time on the same day if one is available. If you think you are running late, please give us a call.
We make every effort to stay on time with appointments, but emergencies do occur. If we are running behind, we will keep you informed as to how long your wait will be.

Cancellation Policy

  • $75 cancellation/no-show fee for non-routine appointments if cancelled the same day or within 24 hours

  • $150 cancellation/no-show fee for Well Visits/Annuals, if cancelled the same day or within 24 hours

  • $150 cancellation/no-show fee for weight management visits if cancelled within 48 hours of appointment

Phone Advice

Patients are encouraged to call with any medical questions they may have. The doctor and nurse are available during most times to answer your questions or return your calls.

Telephone Calls After Hours

The physicians of Gramercy Pediatrics provide 24-hour call coverage for medical emergencies. This is a service that we are glad to provide and that we feel is an important resource for you and your family.
Due to the costs involved with managing after-hours calls, it has become necessary to institute a nominal charge of $30 for these after-hours phone calls per patient assessment, per call. We will submit the call as a claim to insurance, if the insurance rejects the claim, we will post it to your account as a $30 fee. This charge will not apply to calls due to errors on our part, such as prescriptions that did not transmit to the pharmacy.


Due to an increased demand for health forms, our new form policy is as follows:

  • All forms require 7 business days to process

  • $15 for NYC universal health forms

  • $30 for non-universal health forms

  • $50 for any form needed sooner than 7 business days

Please note: When receiving the form via email, the password will be his/her date of birth (example MM/DD/YYYY)

HIPAA/Prescription Consent Form/Assignment of Benefits Form can be viewed on the Forms page. When you arrive at our office you will be asked to electronically sign an acknowledgment of receipt of these policies.

Insurance and Billing

All patients will be responsible for any fees or co-pays incurred at the time of service. You may be responsible for charges not covered or authorized by your insurance.  If you have questions as to whether we participate with a specific insurance, please contact our medical billing office at 646-661-4726. Should you
have any questions regarding filing claim forms, please contact our practice manager at 212-473-4200.

Referral Requests

Many insurance plans require you to have a referral and authorization from your primary care provider to see a specialist outside of your office. We recommend that you become familiar with your health plan’s specific policy. We require 24 hours notice to process these requests and check eligibility with your insurance carrier.

Prescription Policy

If you have an illness that requires prescription medication, you may be asked to schedule an appointment to be examined before treatment is started.
Narcotic prescriptions will not be refilled over the phone. A paper prescription must be obtained for all narcotics.

Medical Records

In order for your medical records to be at our office before your first appointment, you will need to sign a medical release form. We will then request a transfer of your records from your doctor. In the event that you need your medical records sent to another physician, we ask that you give us at least one week notice. You will be asked to fill out a release of information form. If you request a personal copy of your medical records, a fee will be applicable.


Our office strives to provide quality medical care in a courteous and professional manner. Should you have concerns regarding your care, please contact the Practice Manager, Karen Figueroa.